Effective Date: 31-05-2025

We stand by the quality of our surgical instruments and strive to ensure your satisfaction. However, if you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Returns Eligibility

  • Products must be returned within 14 days of receipt.

  • Items must be unused, in original packaging, and in resalable condition.

  • Customized or sterilized instruments are non-returnable unless defective.

2. Return Process

  • Contact our support team at [Insert Email] with your order number and reason for return.

  • Upon approval, you will receive return instructions.

  • Return shipping is the responsibility of the customer unless the item was defective or sent in error.

3. Refunds

  • Once we receive and inspect the item, a refund will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to reflect.

  • Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you receive a defective or damaged product, we will gladly exchange it for the same item at no additional cost.